QUESTIONS ABOUT CHANGING YOUR ORDER:
I ordered the wrong size, can I still change this?
Yes you can, but you need to be quick. Once your order is being printed, unfortunately we cannot change it anymore. So if you need a change of size, contact our support team ASAP at firstname.lastname@example.org Please quote your order number.
I used the wrong address, can I still change this?
As long as your item is not shipped yet, we can still change this for you. Please email the correct address and your order number to email@example.com and we will take care of it for you.
Once the order is shipped out (you will receive tracking info when shipped), it is out of our hands. If that is the case you will need to contact the carrier who is delivering your items.
I changed my mind, can I still cancel my order?
As long as your items are not in print yet, you can still cancel your order. When your item is 'in print' we cannot cancel anymore since it is already being made. To cancel your order, email us at firstname.lastname@example.org Please title your email "Cancel order (your order number)" and we will take care of it for you.
Where are your items made?
It depends on your country of residence and what item you have ordered. We have factories in the United States, Mexico and Europe
Why is everything priced in Dollars? I am not from the USA.
Although we ship worldwide, We operate from the USA. This does not mean you cannot order if you are not from the USA. The credit card companies / paypal will simply use your own currency on check out.
I find the pricing to be high, why?
We pride ourselves on quality. We also love the fact that you will have a Limited Edition Item. Firefits.shop gear can only be bought from us and nowhere else.
We work with the best designers in the game. We also work with the best sewers we can find.
We do not settle for materials that are not up to par or lose vibrancy when stretching.
All our items are hand made in North America, Mexico or Europe.
We print, cut and sew your order by hand. Our items are printed on demand. This means that your order is the first domino that falls in a long personalised creation process that ends in a package sent to your door!
Can I use multiple discount codes on one order?
You can only use one discount code per order. Multiple codes are not supported on our website.
QUESTIONS ABOUT SHIPPING & HANDLING
Where do Firefits.shop ship to, I am not from the USA?
We ship worldwide.
How long will it take for my item to be delivered?
This is divided into two parts:
1. Production Times:
We print on demand, everything is hand made just for you (printing, cutting and sewing). It takes us about 7-11 business days to create your gear.
Under normal circumstances, 97.66% of our orders are shipped within 5 business days.
2. Shipping Times:
10-20 business days via USPS
10-20 business days via FedEx SmartPost
|Canada||10-20 business days||Not Available|
|Worldwide||10-20 business days||Not Available|
What does shipping cost?
Domestic shipping (USA) for orders $10.00
International shipping for orders $20.00
Why can't I track my order via your tracking page?
You will get an e-mail once your gear is printed and sent out for delivery. From then on our tracking kicks in. You will automatically receive a shipping e-mail plus a tracking code.
Customs charged me extra for my delivery, now what?
We are very sorry to hear about the custom fee, however it is beyond our control. This is not a fee imposed nor collected by our company. Unfortunately some governments randomly pick packages they check and decide to charge extra for import.
QUESTIONS ABOUT MATERIALS
What are Firefits.shop leggings made from?
Our leggings are made of 80% polyester and 20% spandex. They come with an elastic waistband and all our seams are double stitched.
QUESTIONS NOT IN THE FAQ:
If you cannot find the answer to your question, feel free to contact our support team.
Please send an E-mail to email@example.com If it is about an order, please be as descriptive as possible and don't forget include your Order Number :)